How Not to do Email Verification

I get this email:

“Please take a moment to visit your My Verizon account and verify your email address. This helps secure your account, ensuring only authorized users have access. Simply visit verizon.com toverify your email address. It only takes a moment and helps secure your account and streamline your communication!”

Sounds great! I click on the link. This is what I get. “What can we help you with today?” How about a giant link saying: “Verify your email”?

Then, in order to view my TV plans, I have to have a pin. Since I don’t have one, Verizon will send me a temporary one to my phone.

I get a phone call. Automated service does not work. “If this is correct, press 1.” I press 1. “Sorry, we don’t recognize your input. Goodbye.” Noooooooooo!

I go back, repeat the whole process over. “Your request to receive your PIN via a phone call has been noted. You will be called shortly with your PIN.”

I’m still waiting.

How Not to do Progress Indicator

This progress indicator doesn’t really do anything to indicate where you are in the process. Regardless of what you do, the tabs all look the same visually. Nothing lit up to show you what you’ve done and how much more you still have to go. What’s the point?

(My Kindle’s in the background. When I realized I had captured the whole screen, it was too late to go back.)

Also, why must I install some mysterious software if all I need to do is log in to my account to change my plan and pay my bill?

How not to do progress indicator