Deploy the Sentinels!

Agent Smith: Never send a human to do a machine’s job.
Agent Brown: If, indeed, the insider has failed, they’ll sever the connection as soon as possible. Unless…
Agent Jones: …they’re dead. In either case…
Agent Smith: …we have no choice but to continue as planned. Deploy the sentinels. Immediately.

King county library system error message: someone is looking for you.

Thanks for sending someone to look for me, KCLS.

The Devil in the Details

Sometimes it’s the little things in a software design that trips people up. You spend a ton of time and energy nailing out big features and functionality. Maybe requirements are filed, discussed, and prioritized. Then comes building, bug fixin’, releasing. All that work, and the ungrateful user complains about something like this:

LinkedIn Attach a Link

What might you expect when clicking on “Attach a link”? This is what LinkedIn shows:

Linked In Attach a link leading to… Add News?

I was confused for a second. I clicked the X to close it, thinking I clicked on the wrong link (it’s Saturday morning and I’m still waking up.) Nope, that was the link. Now I’m confused. What if I’m not adding news? And furthermore, am I *really* attaching a link? Or just merely copying, pasting, and clicking Share?

How Not to do Email Verification

I get this email:

“Please take a moment to visit your My Verizon account and verify your email address. This helps secure your account, ensuring only authorized users have access. Simply visit verizon.com toverify your email address. It only takes a moment and helps secure your account and streamline your communication!”

Sounds great! I click on the link. This is what I get. “What can we help you with today?” How about a giant link saying: “Verify your email”?

Then, in order to view my TV plans, I have to have a pin. Since I don’t have one, Verizon will send me a temporary one to my phone.

I get a phone call. Automated service does not work. “If this is correct, press 1.” I press 1. “Sorry, we don’t recognize your input. Goodbye.” Noooooooooo!

I go back, repeat the whole process over. “Your request to receive your PIN via a phone call has been noted. You will be called shortly with your PIN.”

I’m still waiting.