How Not to do Progress Indicator

This progress indicator doesn’t really do anything to indicate where you are in the process. Regardless of what you do, the tabs all look the same visually. Nothing lit up to show you what you’ve done and how much more you still have to go. What’s the point?

(My Kindle’s in the background. When I realized I had captured the whole screen, it was too late to go back.)

Also, why must I install some mysterious software if all I need to do is log in to my account to change my plan and pay my bill?

How not to do progress indicator